Journeys & flows
Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.
The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.
method
Journey map
A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.
Updated 527 days ago ago.
method
Touchpoint map
For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.
Updated 527 days ago ago.
Recent updates
Journey map
527 days ago - A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.
Touchpoint map
527 days ago - For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.
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Business landscape canvas (method)
A method that helps teams build a shared vision for where their organization is headed and what external factors are at play.