A personal guide to participant experience design
Four types of models help explore, test, and iterate design
Strategy & vision
Product and business strategy like goals, vision, and metrics for success.
Users & personas
User analysis, personas, archetypes, roles, and profiles.
Journeys & flows
Task, and process flows, journey maps, service blueprints, and system and site architectures.
Interfaces & prototypes
Sketches, wireframes, prototypes, mockups, and visual design comps.
Tools to help you practice design
Checks & reviews
Presentation templates and framing material to run good reviews.
Workshops
Tips and tools for workshops and collaborative working sessions.
Recent updates
method
Goal Mapping Test
A method that helps teams identify, discuss, and prioritize a list of goals for a project, department, or organization. Includes templates and facilitation guide.
Updated 42 minutes ago.
method
Goal Mapping
A method that helps teams identify, discuss, and prioritize a list of goals for a project, department, or organization. Includes templates and facilitation guide.
Updated 15 hours ago.
method
4-corners sketching
For an interface, a method to document and understand the interface's target user, their task, the previous and next steps, and the content and functionality needed to support the user.
Updated 217 days ago.
method
Touchpoint map
For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.
Updated 383 days ago.
