Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.
The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.
method
Journey map
A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.
Updated 8 days ago.
method
Touchpoint map
For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.
Updated 8 days ago.
8 days ago - For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.
8 days ago - A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.
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Business landscape canvas (method)
A method that helps teams build a shared vision for where their organization is headed and what external factors are at play.