Journeys & flows

Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.

The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.

method

Journey map
A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.

Updated 353 days ago ago.

method

Touchpoint map
For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.

Updated 353 days ago ago.

Recent updates

Journey map

353 days ago - A method that helps teams map how one or more users move into, through, and out of a product or service ecosystem. Includes templates and facilitation guide.

Touchpoint map

353 days ago - For a single touchpoint, this method helps you understand the user, task, and channel, and optimize the steps, data, content, and processes needed to support the touchpoint.

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