A personal guide to product, service, and experience design
Methods, tools, and resources spread across six sections: Checks & reviews, Interfaces & prototypes, Journeys & flows, Strategy & vision, Users & personas, Workshops & collaboration
Four types of models help explore, test, and iterate design
Strategy & vision
Product and business strategy like goals, vision, and metrics for success.
Users & personas
User analysis, personas, archetypes, roles, and profiles.
Journeys & flows
Task, and process flows, journey maps, service blueprints, and system and site architectures.
Interfaces & prototypes
Sketches, wireframes, prototypes, mockups, and visual design comps.
Tools to help you practice design
Checks & reviews
Presentation templates and framing material to run good reviews.
Workshops
Tips and tools for workshops and collaborative working sessions.
Recent updates
method
Business landscape canvas
A method that helps teams build a shared vision for where their organization is headed and what external factors are at play.
Updated 297 days ago ago.
method
Futures wheel
A method that helps teams identify the direct and indirect effects of a decision, event, or trend.
Updated 452 days ago ago.
method
4-corners sketching
For an interface, a method to document and understand the interface's target user, their task, the previous and next steps, and the content and functionality needed to support the user.
Updated 452 days ago ago.
method
Goal Mapping
A method that helps teams identify, discuss, and prioritize a list of goals for a project, department, or organization. Includes templates and facilitation guide.
Updated 465 days ago ago.
note
Methods and activities should call back to previous methods and activities
Methods and activities should build on each other. To reinforce that point while facilitating, use one of these four methods to refer back to a previous method or activity, call backs.
Updated 466 days ago ago.