Interaction and systems
Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.
The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.
Also called a user flow, task flow, screen flow, process flow
Maps the tasks, steps, or screens involved in one or more touchpoints.
Maps several touchpoints across one or more systems and channels.