Interaction and systems

Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.

The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.

Touchpoint map

Also called a user flow, task flow, screen flow, process flow
Maps the tasks, steps, or screens involved in one or more touchpoints.

Journey map

Maps several touchpoints across one or more systems and channels.