Journeys & flows - a playbook of methods for mapping interactions
Templates and resources for thinking about, making, and checking interaction and system models like user, task, and process flows; journey maps; service blueprints; and system and site architectures.
The interaction refers to how users interact with an interface over time. When you connect several interactions together, you create a system.
These methods provide different ways for generating lists of users affected by a product or system.
Also called a user flow, task flow, screen flow, process flow. Maps the tasks, steps, or screens involved in one or more touchpoints.
Also called an experience map and exceedingly similar to service blueprints. Maps several touchpoints across one or more systems and channels.